Call Ticket Managment
Browser-based interface that enables call takers and dispatchers to effectively manage customer calls and incident/outage ticket details
Outage Management System (OMS)
Onesait OMS is a high-performance solution built on a unified, real-time platform that enables utilities to effectively handle the most severe storm situations, as well as blue sky activities – delivering the highest levels of reliability and customer satisfaction.
A comprehensive solution that effectively manages the entire outage life cycle thus reducing outage duration and minimizing customer impact.
Built upon a scalable, high-performance platform, Onesait OMS is the field-proven solution of choice for utilities across the world. Designed to meet the needs of the modern utility, Onesait OMS is an unmatched end-to-end solution for customer service, operations, field crews, and utility customers.
OMS can be deployed with an existing SCADA system or as a component of the Onesait Advanced Distribution Management System (ADMS) platform, providing extensibility and integration capabilities to meet current and future demands.
Improved Reliability – quickly identify and respond to outages to reduce duration and impact
Improved customer engagement – multi-channel outage reporting and outbound communication
Reduced Operating Cost – optimized outage life cycle and reduction of truck rolls
Enhanced Situational Awareness - easy access to the right information, at the right time, for all users
Extensibility and Interoperability – easily expand to full ADMS and integrate with third party systems
Capabilities
Outage Prediction
A tunable algorithm uses trouble calls from multiple sources including SCADA, AMI and IVR to perform accurate outage prediction
Crew Management
Easily create and manage crews, assign them to jobs and monitor workload and work progress
Work Order Management
Manage the life cycle of work orders for both outage and non-outage work, including tracking, logging, and completion of customized utility forms
Dashboards and Reporting
Keep stakeholders informed with out-of-the-box dashboards and customizable reports, including IEEE 1366 performance indices
Public Outage Map
Keep utility customers, public agencies and the media informed of the status of system outages and restoration progress
Mobility
Applications for mobile devices allow crews to manage assigned work, perform storm damage assessment, and view real-time map enabled network status