This course provides training on the primary modules of the PRISM Real–Time OMS (Outage Management System). You will learn to operate and manage customer calls, incidents, trouble tickets, outages, routine work orders, and field crew management. This course also identifies reporting features for the statistical requirements of historical data.

Electrical Distribution Operations dispatchers and dispatch management personnel will learn how to dramatically reduce outage restoration times and use the system tools for quicker, more timely decision–making in severe storm situations.


Basic fundamental computer skills and a background in Electrical Distribution operations are recommended.
An overall knowledge of DASmap is beneficial, but not required.

Who Should Attend

Dispatchers and Dispatch management personnel responsible for Electrical Distribution Outage operations.


  • Learn how PRISM Real–Time OMS can group IVR calls based on connectivity.
  • Learn how to automatically determine the total number of customers that are out at a specific location or affected by an outage.
  • Manage a confirmed outage and field crew with the continuous change of status in operations.
  • Identify the geographic location of a group of calls or a confirmed outage for switching, incident location, and tagging.
  • Manage routine work orders separately from outage orders, while combining field crew management and related schedules.